Robotic Processes Automation (RPA) is now a very popular term in the world of automation with the promise of eliminating human inefficiencies and inaccuracies. The sci-fi aspects of RPA also play up the intrigue in utilizing Bots to perform … Read More
Enhancing Customer Experience Through CRM Optimization
Have you ever read an unfavorable tweet about your company’s customer service? Did it elevate your heart rate when you realized it was a negative recount of the experience? Was … Read More
When it comes to Enterprise Software, is Agility the death of Governance?
I was recently interviewing IT executives of a fortune 500 company for insights into where they want to evolve their enterprise content management strategy. Among the expected desire for simpler … Read More