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Intellective provides standard support and maintenance terms for Unity and our other products. This page describes our general policies for software releases and support.
Intellective provides standard support and maintenance terms for Unity and our other products. This page describes our general policies for software releases and support.
This information is provided as a general policy guide. Your specific terms may vary, as defined in your software license agreement with Intellective.
Intellective Standard Product Release Schedule
The following standard product release schedule is planned for most Intellective product offerings. Most offerings, such as Unity, are eligible for major, minor, hotfix, and interim fix (IF) releases.
| Type | Example | Release Frequency | Usage |
|---|---|---|---|
| Major Version | 8 | Periodic basis, as needed | |
| Minor Version | 8.81 | Two releases per year | Cumulative, including fixes and enhancements from prior versions |
| Hotfix Version | 8.81.1 | Periodic basis, as needed | |
| Interim Fix (IF) | 8.81.1 IF01 | Only as needed | Not cumulative and are intended to provide one-off isolated fixes |
New feature requests are generally added to the most recent minor version as a minor version release or hotfix.
Security and maintenance updates are generally added to the most recent released minor version as hotfixes. Security updates may be made available if requested to the second most recent minor version as a hotfix.
Intellective Standard Product Support Lifecycle Policy
As a general best practice, Intellective encourages customers to frequently adopt updates to Unity and other Intellective products. This is often necessary in order to obtain crucial security and other fixes, to maintain currency with related third-party products, and to take advantage of additional features provided in the product.
Intellective’s general policy is to provide support for any given release (major, minor, hotfix, or IF) for two years after its release date, unless otherwise indicated below. Some exceptions may apply; please see your specific software license agreement for details.
If an Intellective product requires or uses a related third party software, operating system, or other component that is no longer supported, Intellective technical support may require that defects be replicated on currently supported environments or components.
Product Releases and Critical Dates for Intellective Product Support
The tables below list component versions, the support policy they follow, and critical dates such as initial release date and end-of-support dates for the modern generation of Unity tools. For questions about earlier releases or other Unity components not listed on this page, or to obtain a product release package, please contact Intellective Support.
Intellective Unity
Target release schedule: Standard
Intellective Unity for nCino
Target release schedule: Standard
Intellective Unity for Salesforce
Target release schedule: Standard
Some exceptions to the release and critical dates information may apply; please see your specific software license agreement for details.