Application modernization is a top of mind issue in the transformation of a digital enterprise. Years of “point solutions” which solved specific problems and mainframe applications which drove core operations in a business are now targets for update and replacement in order to enable better customer interactions. Customer acquisition and retention as well as business growth depends on this transformation. But modernizing your applications with new user interfaces or wholesale replacement still require integration with your other legacy applications, systems and repositories.
Many companies today are deploying SaaS solutions, like Salesforce, to modernize their business operations and improve their customer focus. These rich, cloud-based solutions are extremely powerful. Many include the ability to store content or provide “Case Management-like” capabilities. However, these powerful solutions are not “silver bullets” by themselves. They still must be integrated with your corporate repositories as well as critical legacy mainframe, workflow and database applications. Digital Transformation can only take place when these SaaS applications provide a single, unified view of all critical information regarding an account, customer, or supplier.
Sandy Kemsley, an independent analyst, consultant and process architect specializing in business process management and the social enterprise, discusses key considerations in integrating legacy systems with SaaS Applications like Salesforce in her new white paper “Integrating Enterprise Content with SaaS Business Applications”.
You can read the white paper here.
So how do you integrate SaaS applications, like Salesforce, with your Legacy repositories and applications?
Intellective provides Unity for Salesforce, a web based application with an Apex/Lightning applet that delivers the ability to integrate Salesforce with one or more repositories as well as database, mainframe and workflow applications. Unity provides the services which enable the Salesforce applet to display on the salesforce screen, contextual documents and data, or even to interact with existing external workflow applications. This powerful solution, empowers Salesforce users to stay in the single user interface, but interact with Salesforce and legacy systems seamlessly.
Of course, similar solutions can be built to interface from other solutions such as Workday, Seibel, Service Now, and others using Unity REST and other service API’s.
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