Duplicate information is a growing pain that all companies face and one time or another. Often because of human error, information is replicated multiple times into a repository, without ever … Read More
Many healthcare companies lag on the urgent need for customer experience management in their organizations. Studies shows that just 49% of consumers say that their healthcare customer experience is satisfactory. Your … Read More
Many organizations utilize multiple applications to house content, processes, and data. In a world where everything, including technology, is hyper-specific, organizations typically implement multiple applications tailored to meet those specific business needs, … Read More
Digital transformation has been a buzzword for many years and use of the term is increasing. Even with that fact, you’d be hard pressed to find one concise definition of what … Read More
In the last five years, the Cloud-based option has replaced traditional on-site enterprise solutions. Systems like CRM, ERP, ECM, IT Service Management, project management have all been moving to the Cloud. The Upside of Moving to the Cloud Why … Read More
We are at that point in the season where the new year is on our mind and all the exciting changes in our industry that come with it. This year is … Read More
Robotic Processes Automation (RPA) is now a very popular term in the world of automation with the promise of eliminating human inefficiencies and inaccuracies. The sci-fi aspects of RPA also play up the intrigue in utilizing Bots to perform … Read More
It amazes me how so many companies still lose sight of their customers – not just who they are, but what they want and how they want it. In the past, it … Read More
The more things change, the more we face the same old challenges. Years ago, when Enterprise Content Management (ECM) was a new and exciting frontier, content was stored everywhere. There … Read More
