Is Digital Transformation Being Replaced?
Digital transformation has been a buzzword for many years and use of the term is increasing. Even with that fact, you’d be hard pressed to find one concise definition of what … Read More
Pros and Cons of Moving to the Cloud
In the last five years, the Cloud-based option has replaced traditional on-site enterprise solutions. Systems like CRM, ERP, ECM, IT Service Management, project management have all been moving to the Cloud. The Upside of Moving to the Cloud Why … Read More
2020 Digital Transformation Predictions
We are at that point in the season where the new year is on our mind and all the exciting changes in our industry that come with it. This year is … Read More
Creating Foundational Processes for RPA
Robotic Processes Automation (RPA) is now a very popular term in the world of automation with the promise of eliminating human inefficiencies and inaccuracies. The sci-fi aspects of RPA also play up the intrigue in utilizing Bots to perform … Read More
Why Your Customers’ Journey is Everything
It amazes me how so many companies still lose sight of their customers – not just who they are, but what they want and how they want it. In the past, it … Read More
Federal Agencies Win with Content Management
The more things change, the more we face the same old challenges. Years ago, when Enterprise Content Management (ECM) was a new and exciting frontier, content was stored everywhere. There … Read More
Enhancing Customer Experience Through CRM Optimization
Have you ever read an unfavorable tweet about your company’s customer service? Did it elevate your heart rate when you realized it was a negative recount of the experience? Was … Read More
Why Enterprise Tech Means More Time for Strategy
One single enterprise technology solution that provides common business functionality across an entire organization has been the goal of many CIOs for years, as they strive to reduce costs, streamline and standardize their services and architecture, and maintain portfolio consistency. Nowhere is this truer than with Business Process Management (BPM), content services, and data & process analytics systems.
M&A Adoption or Disruption? You Decided
Is your M&A business a success, or has it been eroding your company? Most companies share common M&A goals to gain market share, eliminate competition, and add products and services … Read More
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