2020 Digital Transformation Predictions
We are at that point in the season where the new year is on our mind and all the exciting changes in our industry that come with it. This year is … Read More
Creating Foundational Processes for RPA
Robotic Processes Automation (RPA) is now a very popular term in the world of automation with the promise of eliminating human inefficiencies and inaccuracies. The sci-fi aspects of RPA also play up the intrigue in utilizing Bots to perform … Read More
Why Your Customers’ Journey is Everything
It amazes me how so many companies still lose sight of their customers – not just who they are, but what they want and how they want it. In the past, it … Read More
Federal Agencies Win with Content Management
The more things change, the more we face the same old challenges. Years ago, when Enterprise Content Management (ECM) was a new and exciting frontier, content was stored everywhere. There … Read More
Enhancing Customer Experience Through CRM Optimization
Have you ever read an unfavorable tweet about your company’s customer service? Did it elevate your heart rate when you realized it was a negative recount of the experience? Was … Read More
Why Enterprise Tech Means More Time for Strategy
One single enterprise technology solution that provides common business functionality across an entire organization has been the goal of many CIOs for years, as they strive to reduce costs, streamline and standardize their services and architecture, and maintain portfolio consistency. Nowhere is this truer than with Business Process Management (BPM), content services, and data & process analytics systems.
M&A Adoption or Disruption? You Decided
Is your M&A business a success, or has it been eroding your company? Most companies share common M&A goals to gain market share, eliminate competition, and add products and services … Read More
The Best Time of the Year to Think About Business Process Automation
The holiday season is upon us, and with all the checklists, new year budgets, family gatherings, and good cheer, it’s necessary to bring some order to all the chaos. Businesses … Read More
When it comes to Enterprise Software, is Agility the death of Governance?
I was recently interviewing IT executives of a fortune 500 company for insights into where they want to evolve their enterprise content management strategy. Among the expected desire for simpler … Read More