Many organizations utilize multiple applications to house content, processes, and data. In a world where everything, including technology, is hyper-specific, organizations typically implement multiple applications tailored to meet those specific business needs, … Read More
Digital Transformation During a Pandemic
The COVID-19 pandemic (Coronavirus), has brought a variety of changes to our day to day lives, most notably in our workplaces. More and more people are finding themselves working from home, with new technology, … Read More
Is Digital Transformation Being Replaced?
Digital transformation has been a buzzword for many years and use of the term is increasing. Even with that fact, you’d be hard pressed to find one concise definition of what … Read More
2020 Digital Transformation Predictions
We are at that point in the season where the new year is on our mind and all the exciting changes in our industry that come with it. This year is … Read More
Navigating Generational Differences
Many companies are leaping into modernizing legacy applications and a global company-wide digital transformation. With the growing number of generations in the workforce, it can be hard to balance employee’s wants and needs to … Read More
Creating Foundational Processes for RPA
Robotic Processes Automation (RPA) is now a very popular term in the world of automation with the promise of eliminating human inefficiencies and inaccuracies. The sci-fi aspects of RPA also play up the intrigue in utilizing Bots to perform … Read More
Why Your Customers’ Journey is Everything
It amazes me how so many companies still lose sight of their customers – not just who they are, but what they want and how they want it. In the past, it … Read More
Enhancing Customer Experience Through CRM Optimization
Have you ever read an unfavorable tweet about your company’s customer service? Did it elevate your heart rate when you realized it was a negative recount of the experience? Was … Read More
Top Three Digital Transformation Misconceptions…Beware!
If companies are ready for digital transformation, why are so many of them not reporting Digital Transformation success stories? CIOs and business leaders are searching for an answer to this … Read More