The U.S. Nuclear Regulatory Commission was challenged with an outdated legacy system based on Panagon Content Services. The system had been architected and supported by “big five” consulting firms with limited experience with enterprise content management. The result was a sprawling system that had become unstable, overly complex, heavily customized and nearly unsupportable. The NRC turned to Intellective to provide a roadmap to a consolidated, secure, state-of-the-art, content and case management system. The challenge was not only to transform the infrastructure, but also to deploy several innovative case management solutions in a limited time, and with a tight budget.

Intellective assisted the NRC in consolidating onto an IBM FileNet P8 platform designed to service stringent internal security requirements as well as practical access by citizens to public data. The consolidation eliminated over a dozen content repositories. Simultaneously advanced case management, paired with Intellective Unity deployed in WebSphere Business Space as iWidgets, was leveraged to deploy case management within the agency.

Today the U.S. NRC hosts one of the most advanced, secure and extensible IBM Case Manager Implementations in existence. Acceptance of the technology and user experience has been tremendous, with half a dozen unique agency solutions deployed. Unity and ICM have been used to automate procedures for voting, FOIA, lessons learned, new regulations, publishing, management of public meetings and notices, and more.

On June 23, 2015, the U.S. NRC was recognized by the industry’s business process standards body, the Workflow Management Coalition (WfMC), for excellence in Adaptive Case Management solutions in government. In addition, at the WfMC annual awards ceremony for Excellence in Case Management, NRC was judged as the best overall submission for 2015 across all industries.

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