Duplicate information is a growing pain that all companies face and one time or another. Often because of human error, information is replicated multiple times into a repository, without ever … Read More
Customer Experience Management in Healthcare
Many healthcare companies lag on the urgent need for customer experience management in their organizations. Studies shows that just 49% of consumers say that their healthcare customer experience is satisfactory. Your … Read More
Enhancing Customer Experience Through CRM Optimization
Have you ever read an unfavorable tweet about your company’s customer service? Did it elevate your heart rate when you realized it was a negative recount of the experience? Was … Read More
5 Ways to Improve Customer Interactions Within Salesforce
Recent years have steered the insurance and financial service industries in a consistent direction: the need to create positive experiences at every step of the customer journey. As business moves faster, … Read More