The banking industry, while one of the oldest institutions, is often disrupted by the changing world around it. Being pushed by consumer demands, changing legislature, and competition from other non-financial industries, banking must create … Read More
Customer Experience Management in Healthcare
Many healthcare companies lag on the urgent need for customer experience management in their organizations. Studies shows that just 49% of consumers say that their healthcare customer experience is satisfactory. Your … Read More
Modernization of Legacy Platforms: Why and How
The Issues with Legacy Platforms Some companies put a platform or process in place and then leave it there until something causes issues down the line. This process happens in many businesses but modernizing your legacy platforms before they become severely outdated and create problems is the … Read More
Creating Foundational Processes for RPA
Robotic Processes Automation (RPA) is now a very popular term in the world of automation with the promise of eliminating human inefficiencies and inaccuracies. The sci-fi aspects of RPA also play up the intrigue in utilizing Bots to perform … Read More
Federal Agencies Win with Content Management
The more things change, the more we face the same old challenges. Years ago, when Enterprise Content Management (ECM) was a new and exciting frontier, content was stored everywhere. There … Read More
Enhancing Customer Experience Through CRM Optimization
Have you ever read an unfavorable tweet about your company’s customer service? Did it elevate your heart rate when you realized it was a negative recount of the experience? Was … Read More
M&A Adoption or Disruption? You Decided
Is your M&A business a success, or has it been eroding your company? Most companies share common M&A goals to gain market share, eliminate competition, and add products and services … Read More
When it comes to Enterprise Software, is Agility the death of Governance?
I was recently interviewing IT executives of a fortune 500 company for insights into where they want to evolve their enterprise content management strategy. Among the expected desire for simpler … Read More